Features and Capabilities
Significant features for Cisco Hosted Collaboration Solution for Contact Center include:
Support for both small and large contact centers, ranging from 10 to 12,000 agents per instance
Next-generation agent and supervisor desktop with Cisco Finesse
Support for multi-channel, outbound call campaigns and at-home agents
Intelligent contact routing with Cisco Precision Routing
Web-based reporting with Cisco Unified Intelligent Center
Boost revenue, efficiency, and deployment speed with Hosted Collaboration Solution for Contact Center Video. (2:23 min)