Cisco Unified Contact Center Express

Sophisticated call routing and comprehensive contact management capabilities

E-mail, Web Chat and social media integration

Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages

Presence integration to help increase caller satisfaction through improved agent performance and expertise

Workforce optimization, including workforce management and advanced quality management

Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center

A mobile skill manager feature that helps enable skill management on the go

Cisco Unified Contact Center Express is available in three packages tailored to meet your customer contact requirements.
Features and Capabilities

Unified CCX offers sophisticated call routing and comprehensive contact management capabilities.

It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities.

Multichannel capabilities include management of voice, email, web chat, and social media inquiries.
Primary Business Benefits

Improved customer satisfaction and loyalty with comprehensive contact management

Improved workforce productivity so you can do more with less
Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution

Improve Customer Satisfaction (Flash - 4:29 min)

Boost agent efficiency, reduce costs, and improve customer loyalty with Cisco Unified Contact Center Express.

Personalize Service for a Competitive Edge (PDF - 258 KB)

Henny Penny improves responsiveness and saves money with Cisco Unified Communications.

Cisco Unified Contact Center Express Mobile Skill Manager Software Demonstration

Learn how to view the status of agents and modify in real time. (Video - 2:48 min)

Cisco Unified Contact Center Express Web Chat Software Demonstration
This web chat feature demonstrates customer and agent side functionality. (Video - 2:47 min)

Unified Contact Center

Improve Productivity and Customer Experiences

Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.

add this info
Unifed Contact Center Video
See how Cisco Unified CCX can help you meet your customer care needs. (2:00 min)
Office: 727-518-9627 | Toll Free: 800-881-3848 | Fax : 727-518-9307
Cisco Phone Systems
Cisco IP Phones
AmeriTel Corporation Wholesale Telecom Equipment and Services
Cisco Telecom Equipment
Nortel Telecom Equipment
Avaya Telecom Equipment
Axis Telecom Equipment
Aastra Telecom Equipment
Everywhere you are, wholesale telecom gear
Communication Solutions
Please contact for information about Supplies and Replacement Parts
Ameritel Corp provides Sales & Services for all your Telecom Equipment needs.
We are wholesale telecom equipment suppliers of Business Phones, VoIP Phones, IP Phones, Conference Phone Systems, Speciality Phones, Communications Systems, Cloud Services, Headsets and accessories as well as In House Telecom Equipment Repairs, Refurbished Telecom Equipment, Telecom Equipment Warranty, Troubleshooting and Database Administration for Cisco, Avaya, Nortel, Aastra, Axis, Plantronics Telecom equipment products.
New Telecom Equipment
Refurbished Telecom Equipment
Telecom Equipment Repairs
Cloud PBX UCaas
Database Administration
Corporate Office
Mission Statement

Privacy  Policy
Terms of Use
Copyright © 2013 by AmeriTel Corporation ·  All Rights reserved
Office: 727-518-9627 | Toll Free: 800-881-3848 | Fax : 727-518-9307
Call For A Free Quote Today