Features and Capabilities

Significant features for Cisco Hosted Collaboration Solution for Contact Center include:

Support for both small and large contact centers, ranging from 10 to 12,000 agents per instance

Next-generation agent and supervisor desktop with Cisco Finesse

Support for multi-channel, outbound call campaigns and at-home agents

Intelligent contact routing with Cisco Precision Routing

Web-based reporting with Cisco Unified Intelligent Center
Boost revenue, efficiency, and deployment speed with Hosted Collaboration Solution for Contact Center Video. (2:23 min)

Cisco Hosted Solutions

Operate Your Contact Center in the Cloud
Cisco Hosted Collaboration

Run your contact center completely in the cloud with Cisco Hosted Collaboration Solution for Contact Center. With rapid provisioning, flexible scalability, and lower support costs, you can benefit from more satisfied customers and fewer incoming calls.
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